Indonesia Contact Point

Indonesia National Single Window
https://www.insw.go.id

A. Customs Governing Agency
1. Tim FTA - Direktorat Jenderal Bea dan Cukai, Kementerian Keuangan
Phone : +62 21 1500 225
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

B. Certificate Issuing Agency
1. Kementerian Perdagangan Republik Indonesia
Phone : +62 21 1500 334
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

C. NSW Operating Agency
1. INSW Operating Agency
Phone : +62 21 1500 679 / +62 21 2148 0007
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.; This email address is being protected from spambots. You need JavaScript enabled to view it.

D. Helpdesk
Phone : +62 21 1500 679
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

E. ATIGA Tracking System
https://apps1.insw.go.id/tracking-atiga/index.php (public access)
https://apps1.insw.go.id/ (registered user)

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